Last updated: 28 July 2026 · StomatoBot Technologies Private Limited
1. Cancelling a subscription
You can cancel any plan at any time from your account. Cancellation takes effect at the end of the current billing period; your features remain active until then. We do not auto-renew after a cancellation takes effect.
2. Refunds
- First-time subscribers: if Digital WatchMan doesn’t work for your setup, write to us within 7 days of your first payment for a full refund of that first payment.
- Renewals and later periods: fees for the current period are non-refundable once the period has started.
- Duplicate or failed-but-charged payments: refunded in full to the original payment method within 5–7 business days of verification.
- Extended outages caused by us: if our service (not your cameras, power, or internet) is unavailable for more than 24 continuous hours, we credit the affected days to your next bill on request.
3. How refunds are paid
Refunds go to the original payment method via our payment partner (Razorpay), typically within 5–7 business days of approval; your bank may take additional time to reflect it.
4. What refunds don’t cover
Issues caused by customer-side equipment or connectivity (cameras, DVR, power, ISP), misconfiguration contrary to our guidance, or violations of the Terms of Service.
5. How to request
Email support(at)stomatobot(dot)com from your registered email with your registered mobile number and payment reference. We acknowledge within 2 business days.