Last updated: 28 July 2026 · StomatoBot Technologies Private Limited (“StomatoBot”, “we”, “us”)
This policy explains how we collect, use, store, and protect information when you use Digital WatchMan (our CCTV video-analytics service) and the stomatobot.com website. We are committed to compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information we collect
- Account data: your name, mobile number (used for OTP login), email address, and organisation details you provide.
- Camera and video data: video streams from cameras you connect are processed by our detection engine to generate alerts. Short evidence snapshots and (if you enable recording) video clips are stored; continuous raw footage is not retained unless your plan includes cloud recording.
- Face recognition data: if you enable on-the-fly face recognition, we compute and store mathematical face templates (“embeddings”) and the names/ categories you assign to them. These are stored per customer, are never shared across customers, and are deleted when you delete them or close your account.
- Service telemetry: camera health metrics (frame rate, brightness, motion levels, connectivity) used to learn each camera’s normal behaviour and detect anomalies; and standard website/app usage logs.
- Payment data: processed by our payment partner (Razorpay). We do not store your card or banking credentials.
2. How we use it
- To operate the service: detect events, deliver alerts, show live view and history to authorised users of your account.
- To secure the service: authentication, fraud prevention, abuse detection.
- To improve reliability: aggregate, de-identified diagnostics.
- We do not sell personal data, and we do not use your camera footage or face data to train models for other customers.
3. Your responsibilities as camera operator
You control where your cameras point. You are responsible for deploying cameras lawfully — including any signage, notices, or consents required where you operate them, and for using face recognition only where permitted. Digital WatchMan must not be used for unlawful surveillance.
4. Where data lives
Primary data is stored with our cloud database provider in the Mumbai, India region. Media evidence (snapshots/clips) is stored with reputable cloud object-storage providers. Data is encrypted in transit; access is scoped so that each customer can only ever access their own data.
5. Retention
- Alerts and evidence snapshots: per your plan’s retention period.
- Camera-health telemetry: up to 90 days raw; longer as aggregates.
- Face templates and names: until you delete them or close your account.
- Account data: for the life of the account and as required by law after.
6. Sharing
We share data only with processors needed to run the service (cloud database, object storage, SMS delivery, payments), each bound to use it solely to provide their service to us; and where required by law or valid legal process.
7. Your rights
Under the DPDP Act you may request access to, correction of, or erasure of your personal data, and may withdraw consent (which may end the service). Write to our Grievance Officer: Rajashri · ask(at)stomatobot(dot)com. We respond within the timelines prescribed by law.
8. Security
Row-level access controls, encrypted transport, credential-free camera URLs in our cloud (camera passwords remain on your premises equipment where applicable), least-privilege service keys, and audit logging.
9. Website cookies and embedded content
The stomatobot.com website and the Digital WatchMan app use only essential cookies — session/login state and security — and set no advertising or cross-site tracking cookies. Pages may occasionally embed content from other websites (for example, a product video); such embeds behave as if you visited that website directly and may set their own cookies under that provider’s privacy policy.
10. Children
The service is intended for users 18+. We do not knowingly collect children’s personal data as account holders.
11. Changes
We will post updates here and, for material changes, notify account holders.
12. Contact
StomatoBot Technologies Private Limited · U72300PN2015PTC156223 · 12-A, 3rd Floor, RM Corner, VS1 Building, Near Maharaja Complex, Paud Road, Kothrud, Pune – 411038, Maharashtra, India · support(at)stomatobot(dot)com